Return Policy
Thirty days, prepaid label in every box, refund to the original payment method. No restocking fees and no explanation required.
Window
You have 30 days from delivery to start a return. Items must be unworn or unused and in their original packaging with all accessories included.
How to return
Start the return from your order page, print or scan the prepaid label included in the box, and drop the parcel at any carrier point. You will get a confirmation the moment it is scanned.
Refunds
Refunds are issued within five business days of the parcel arriving at our warehouse, back to the original payment method. Shipping charges are refunded when the return is due to a fault on our side.
Exceptions
For hygiene reasons, opened fragrance and in-ear headphones can only be returned if faulty. Custom prescription eyewear is non-returnable unless the prescription was glazed incorrectly.
Questions about this policy? Email legal@pricepilot.ai or contact the team.