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No ticket queues designed to wear you down. Every message reaches someone who can actually resolve it.
Studio
228 Harrison Street, San Francisco, CA 94105
Visits by appointment
Support hours
24/7 for order issues
Everything else during office hours
Looking for something faster?
Most order questions are answered on the shipping and return policy pages, and the FAQ covers billing.
Questions, answered plainly
Everything else lives in the docs, or ask us directly — a human replies within a working day.
Still stuck? Talk to the team
We re-check every tracked listing hourly and feed that series into a forecasting model trained on four billion historical price points. It looks at seasonality, product age, inventory signals and competitor moves to estimate the 30-day floor, then publishes it with a confidence band so you know how much to trust it.
Both. Anything in the PricePilot shop is fulfilled by us or one of our verified partners, and checkout happens here. For listings we only track, we hand you off to the retailer with the coupon already applied.
Retailers often inflate a 'was' price shortly before a sale so the reduction looks larger. Because we hold a full year of verified prices, we compare the claimed original against what the product genuinely sold for, and flag the listing when the two disagree.
Any time, from your account settings, in two clicks. There is no exit interview and no retention offer. If you cancel mid-cycle you keep Pro features until the period ends.