Frequently asked questions
Forecasting, shipping, returns, billing and privacy — the questions people actually ask us.
Questions, answered plainly
Everything else lives in the docs, or ask us directly — a human replies within a working day.
Still stuck? Talk to the team
We re-check every tracked listing hourly and feed that series into a forecasting model trained on four billion historical price points. It looks at seasonality, product age, inventory signals and competitor moves to estimate the 30-day floor, then publishes it with a confidence band so you know how much to trust it.
Both. Anything in the PricePilot shop is fulfilled by us or one of our verified partners, and checkout happens here. For listings we only track, we hand you off to the retailer with the coupon already applied.
Retailers often inflate a 'was' price shortly before a sale so the reduction looks larger. Because we hold a full year of verified prices, we compare the claimed original against what the product genuinely sold for, and flag the listing when the two disagree.
Any time, from your account settings, in two clicks. There is no exit interview and no retention offer. If you cancel mid-cycle you keep Pro features until the period ends.
Standard shipping is 3–5 business days and free on orders over $150. Express is 1–2 business days. Everything ships carbon-neutral, and you get tracking the moment the label is created.
30 days from delivery, unworn and in original packaging, with a prepaid label included in every box. Refunds land back on the original payment method within five business days of the parcel reaching our warehouse.
No. We make money from subscriptions and product margin, never from selling behavioural data. Retailers see aggregate demand signals only, and never anything that identifies an individual shopper.
On supported retailers, yes. You set a target price and a spending cap, and when the price is hit we complete the checkout on your behalf using a virtual card scoped to that single purchase.
Still need a hand?
Send us a message and a human replies within one working day.
- 200+ Retailers tracked
- Cancel anytime
- No credit card required